Frequently asked questions

Frequently asked questions

What is an AI Factory?

An AI factory is specialised computing infrastructure that transforms raw data into intelligent business solutions, managing the complete AI lifecycle from data ingestion through model training and production deployment at enterprise scale.

Why did we build Telenor AI Factory?

Telenor AI Factory was established to meet a growing demand. Across the Nordics, businesses and organisations are turning to AI to improve services, drive efficiency, and spark innovation. But success depends on overcoming major hurdles including navigating evolving regulations, strengthening digital resilience, and delivering on increasingly urgent sustainability expectations.

Why Telenor?

With decades of experience in operating critical infrastructure, Telenor is a reliable partner in providing secure and dependable technologies for businesses and organisations looking to enhance operational resilience and drive AI-powered innovation.

Technical documentation

Browse our technical resources and documentation to learn more about AI factory implementation, requirements, and capabilities.

Where is my data stored and who has access?

The AI Factory is in a secure Norwegian location, wholly owned and operated by Telenor, and managed by local Telenor staff.

What ML/AI frameworks are supported?

Our RedHat OpenShift Kubernetes platform supports all major AI/ML frameworks including TensorFlow, PyTorch, JAX, and more. You can deploy containers with your preferred tools and libraries.

What GPU hardware do you offer?

Currently, we provide NVIDIA H100 GPUs with 80GB of memory each. These are part of NVIDIA DGX H100 systems with InfiniBand NDR200 networking for maximum performance.

How does your pricing work?

We offer two pricing models:

  • On-Demand: Pay per GPU hour with no commitment (minimum 1 GPU hour)
  • Reserved Instances: Monthly billing for dedicated capacity (minimum 1 GPU for 3 months)

Contact us for specific pricing details.

Can I scale up or down based on my needs?

Yes. With On-Demand pricing, you can scale from 1 GPU hour to multiple nodes as needed. Reserved Instances can be adjusted at renewal.

How do I access the infrastructure?

Access is provided through:

  • Private IPVPN using Telenor Nordic Connect
  • API-based access for programmatic control
  • Console/CLI through RedHat OpenShift
  • Direct integration with your Identity Provider via Entra AD
How sustainable is your infrastructure?

We run on 100% renewable Norwegian hydroelectric power with world-leading energy efficiency in terms of performance per watt.

What kind of support do you provide?

We offer technical support Monday-Friday, 09:00-17:00 CET. During the initial phase, we provide best-effort support with direct access to our engineering team.